Refund & Returns Policy

Please read before purchase or repair

At Switch Store, we are committed to fair and transparent business practices. Our refund policy is as follows:

1. No Automatic Refunds

Refunds are only issued where a product is found to be defective and cannot be repaired or replaced.

2. Timeframe for Claims

All refund or replacement claims must be made within 7 days of purchase or service completion.

3. Proof of Purchase Required

A valid receipt or job card is required for all refund or dispute claims.

4. Exclusions

No refunds for:

• Physical damage
• Liquid damage
• Misuse
• Third-party interference
• Successful repairs once the device has been collected and tested

5. Repairs First Policy

Where possible, Switch Store reserves the right to repair or replace before considering a refund, in line with the Consumer Protection Act.

6. Lay-By / Deposit Policy

• Products placed on lay-by remain the property of Switch Store until paid in full.
• Lay-by agreements are valid for 90 days from the date of the first payment.
• Failure to complete payment within this period will be considered default.
• Deposits are non-refundable in cases of cancellation or default by the customer and will be treated as a holding and administrative fee.
• If Switch Store is unable to supply the product, the deposit will be refunded in full.

7. Management Discretion

All refunds are subject to management approval after assessment.

By making a purchase or submitting a device for repair, you acknowledge and accept this policy.

This policy is displayed in compliance with Sections 53 and 55 of the Consumer Protection Act [Chapter 14:44], Zimbabwe.